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Return Policy

Last updated: October 26, 2026

We want you to get the right part. If something isn't right, you can return it.

30-day returns

You can return any part bought at boxautopart.com within 30 days of delivery (or of pickup at our yard) for a full refund of the part price.

How to start a return

1. Call or text us at (786) 770-4243 (Mon–Fri, 9am–5pm) with your name, the item number of the part and the reason for the return.
2. We will give you a return authorization and the address to send the part to. Please don't ship a part back without contacting us first.
3. Pack the part securely. Parts damaged because of poor packing on the way back can't be refunded.

Return shipping

The buyer pays the return shipping cost. If we sent the wrong part, or the part arrived damaged or not as described, we cover the return shipping.

Condition of returned parts

• The part must come back in the same condition we sent it: not modified, disassembled or damaged.
• Our stock markings or stickers on the part must be intact, so we can confirm it is the same part we sold.

Refunds

Once we receive and inspect the part, we refund the price of the part to your original payment method. Original shipping charges are refunded only if the return is due to our error.

Damaged in shipping

If your part arrives damaged, contact us within 48 hours of delivery with photos of the part and the packaging, and we will make it right.

Local pickup

Parts picked up at our yard can be returned at the same address during business hours, within the same 30 days.

Shipping area

We ship within the United States only. We do not accept international returns.

Questions

Box Autopart · 3061 NW 24th St, Miami, FL 33142 · (786) 770-4243 · Mon–Fri 9am–5pm